I want to ask each of you to consider doing the following when you are talking on the phone to any US customer service representative that is based in a foreign country (like India ). Any time you call an 800 number (for a credit card, banking, charter communications, electronic equipment, health insurance, insurance, you name it) and you are transferred to a representative (like in India), please consider doing the following:
After you connect and you realize that the customer service representative is not from the USA (you can always ask if you are not sure about the accent), please very politely (very politely - this is not about trashing other cultures) say, "I'd like to speak to a customer service representative in the United States of America ." The rep might suggest talking to his/her manager, but, again, politely say, "Thank you, but I'd like to speak to a customer service representative in the USA ." YOU WILL BE IMMEDIATELY CONNECTED to a rep in the USA . It only takes less than one minute to have your call re-directed to the USA . Tonight when I got redirected to a USA rep, I asked again to make sure - and yes, she was from Fort Lauderdale .
Imagine if tomorrow, every US citizen who has to make such a call and then requests a US rep, imagine how that would ultimately impact the number of US jobs that would need to be created ASAP. Imagine what would happen if every US citizen insisted on talking to only US phone reps from this day on. If I tell 10 people to consider this and you tell 10 people to consider doing this - see what I mean...it becomes an exercise in viral marketing 101.
Remember - the goal here is to restore jobs back here at home - not to be abrupt or rude to a foreign phone rep. If you agree, please tell 10 people you know and tell them to tell 10 people they know....etc...etc...
Thank You for your Support,
Embarrassing ignorance of economics.
ReplyDeleteThe very children know that "Job Creation" is a bug, not a feature.
Does the phrase "comparative advantage" even register with you?
Go ahead, screw over the Indians, that will really help them buy your poorly designed, "Union Made" American crap.
Maybe you sell poorly designed, "Union Made" American crap, Fred. I don't.
ReplyDeleteI got an email stating that this suggestion has now ben encated as a law. Has anyone else heard the same? If so, is there a reference number for the law, like HR ##### or something like that, which can be looked up?
ReplyDeleteAHA! BUT when I requested a transfer the person said he was not able to transfer me. I ask another person and got the same response ... but when I pressed them, they said I could call back until I - just by luck - got connected with a rep who COULD transfer me. Right! Who knows how many people work the phones there? No doubt, hundreds!
ReplyDeleteThis happened to me yesterday with Nissan. When I asked to speak with a rep in the US, I would told no. When I asked again, the lady hung up on me. I wasn't being rude, but I truly could not understand a word she was saying, yet she was yelling at me like it was intentional! If this is a law, is there a law or reference number (as asked above) that I can use when bringing this to Nissan's attention. They're harassing me over a $25 late fee, which is inaccurate, and this was the last straw!
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